Royal Mail has licked its delivery targets in Shropshire
Royal Mail has managed to beat its targets for delivering first class letters and parcels on time in Telford, new figures released today have revealed.
In both the TF and SY postcode areas, the service has surpassed its national target of delivering 93 per cent of first class mail by the next working day.
In the TF postcode area, 93.6 per cent of post reached the right place in time.
The figure was even better in the SY postcode area, where 94.3 per cent of mail reached its destination in time during the first nine months of the 2013/14 financial year.
Nationally, 112 of 118 individual postcode areas met or exceeded their Quality of Service targets over the period – representing Royal Mail's best performance on this measure at the third quarter of the year stage since 2008/9.
Royal Mail operations director Geoff Braden said: "We are committed to maintaining high standards of service for our customers.
"Our postmen and women are delivering to one of the most challenging next-day performance targets in Europe while we are undertaking one of the UK's biggest transformation projects."
But the report in Royal Mail performance did reveal the organisation received more than 180,000 complaints in the third quarter of this year, with 49,000 relating to lost letters and parcels.
The organisation paid out over £860,000 in compensation to customers, with £558,000 linked to the loss of packages.
The figures come despite a recent report that revealed that people in the UK are still largely reliant on the postal service, and that 87 per cent of adults are satisfied with the nation's postal service overall.
The report from Ofcom stated that two thirds of UK postal users were satisfied with the value for money provided by the postal service.
But, the report suggested that price increases have been felt in the pocket by Royal Mail customers, with more than two in five residential consumers stating that the rate increases from April 2012 did have an impact on their activity.