Nine in 10 would recommend Shropshire A&E
Nearly nine out of 10 patients and users of Shropshire and Staffordshire's A&E services would recommend them to their friends and family, a new report claimed today.
The Friends and Family Test (FFT) was introduced to let patients give quick, anonymous feedback on the quality of care they receive from their local NHS services.
Launched in April 2013, FFT has allowed millions of patients to give feedback on their experiences of care and treatment. It has quickly grown into the biggest ever collection of patient opinion in any health service anywhere in the world and gives staff the ability to react promptly and make swift and lasting improvements to care provided.
Nationally, this month marks the memorable milestone of five million responses for the FFT.
The latest results of the Friends and Family Test (FFT), revealed that, nationwide, 86 per cent of respondents were likely to recommend their A&E department to friends and family.
Health Minister Lord Howe said: "The Friends and Family Test has now had over five million responses. This is a fantastic achievement and gives us a great insight into the NHS – where things are going well and also highlighting areas that need improving."
