Telford care home told it must improve

The report for Lake View Care Home was one of nearly 50 made public across the Midlands following the latest batch of inspections by the Care Quality Commission (CQC).

It has been given a "requires improvement" rating, one up from the worst possible "inadequate".

An inspection team visited Lake View, in Brookside Avenue, Brookside, in November last year and spoke to residents, relatives and staff as well as examining records.

Inspectors said there was "not always enough staff available" to provide the support residents needed, and pointed to a particular lack of supervision for people who stayed in their rooms.

A member of staff said they were "really pushed at times", the report said. It also said inspectors observed delays in responding to the call bell when residents required assistance.

But it praised the staff who did work there, saying residents were "cared for and treated in a kind and compassionate way".

Inspectors said all residents they spoke to said they felt safe at Lake View, with one saying it was like "living in a hotel". Visitors also had no concerns, the report said.

But it was issued with a notice to improve because of concerns over staffing levels.

Stephen Rees, director of care operations for Sanctuary Care, said: "The happiness and wellbeing of all of our residents is of paramount importance to us.

"We have positively addressed all of the points set out in the report, which is based on an inspection carried out six months ago in November 2014."

Two other homes – Lady Forester Residential and Day Care Centre in Church Street, Broseley, and Morris Care Centre in Holyhead Road, Wellington, Telford – were rated "good" . Of the 49 made public, 28 were rated as "good", 20 were deemed to "require improvement" and one was rated "inadequate".

Sue Howard, interim deputy chief inspector for adult social care in the region, said: "People are entitled to services which provide safe, effective, compassionate and high quality care.

"If we find that a service requires improvement, we will expect them to provide us with a full plan setting out how they will address the issue. "