Shropshire care home told to improve

The report for Beaumaris Court Care Home, in Newport, was one of 52 made public after the latest batch of inspections by the Care Quality Commission (CQC).

It has been given a 'requires improvement' rating, one up from the worst, 'inadequate'.

Beaumaris Court, in Beaumaris Road, provides nursing and personal care for up to 30 people. People who used the service have physical health and/or mental health needs, such as dementia.

At the last inspection on 13 October 13 last year inspectors asked the care home to make improvements.

And Jenny Marr, care home manager, said the latest report was a vast improvement on the previous inspection.

She said: "We have made huge improvements and continue to do so.

"When we had the inspection in April I had only been in post three weeks. My door is always open, I am very proactive.

"When I took up this post I knew the previous report was dire and a lot of work needed doing but I could see the foundations of a great care home.

"I will continue to work to keeping on improving the home. I feel like we are moving up and I am determined to keep going in the right direction."

An inspection team visited the home on April 23 this year. The team found that some improvements had been made, but further improvements were still required.

Inspectors said there was enough staff available to meet people's needs in the week but improvements were needed to ensure that there were sufficient staff at the weekends.

But the report praised the staff for understanding risks and how to support people safely. Inspectors also said medicines were managed safely.

It added: "The service was not consistently well led. We found that some improvements had been made and a newly appointed manager was developing ways to monitor and develop the service. These new systems still needed to be implemented and sustained within the service.

"Staff were positive about the new manager and the improvements made. Staff felt listened to and involved in the development of the service."

Another care establishment - the Sandford Nursing and Residential Home in Craven Arms - was rated 'good'.

Under CQC's new programme of inspections, all of England's adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well led.

Sue Howard, deputy chief inspector for adult social care in the central region, said: "People are entitled to services which provide safe, effective, compassionate and high quality care.

"If that is what we find on inspection - we give the service a rating of good, or outstanding.

"Where we find that services are not good enough, we will give a rating of Requires Improvement or Inadequate.

"If we find that a service requires improvement, we will expect them to provide us with a full plan setting out how they will address the issue.

"We will share our findings with local commissioners, and we will return in due course to check that the required improvements have been made.

"Whenever we find a service to be Inadequate, we will consider taking further action on behalf of the people who use the service."