Ellesmere care home boss leaves after report
The boss of a care home in Ellesmere has left after inspectors ruled necessary improvements had not been made.
Graham Banks is no longer manager of Ellesmere House in the town. It comes after a Care Quality Commission report handed the home its second "requires improvement" rating within the space of nine months.
A report said despite an action plan being drawn up following a full inspection in July last year, not enough had been done to address concerns raised by the time of a follow-up visit in January.
Staff at the care home confirmed Mr Banks had left after the second report was published. It is not known if he resigned or was asked to leave.
Harry Dowling, of home owners BestCare, said: "We had a focused report and were concerned about the outcome of that.
"We then spoke to the manager about the issues and he left.
"We now have a full-time interim manager and I am coming in two to three times a week to work on the actions identified by the CQC. We are confident we will achieve and go beyond what we have been asked. We hope to get a registered manager in place as soon as possible."
The report said: "After our last inspection we asked the registered persons to take action to make improvements to the way they supported people to make decisions about their own care. At this inspection we found that improvement had been made.
"After our last inspection we asked the registered persons to take action to make improvements to their systems to assess, monitor and improve the quality and safety of care. At this inspection we found that improvement had not been made in all the areas we had identified.
"The registered persons had not completed actions they told us they would and there was confusion about who had responsibility for implementing and monitoring progress against actions plans.
"Although quality monitoring systems were in place these were not always followed or monitored and action was not always taken when issues were identified."
But the inspectors said they saw people treated with kindness and compassion and staff respected the resident's privacy and dignity.
There were 19 people living at the home on the day of the inspection and most people using the service were living with dementia.
