Noisy neighbours - council launches online 24-hour noise complaint service

Telford & Wrekin Council said the new system uses "improved technology", which will guide residents through the process of filing a complaint.

Details of the service have been outlined on the council's website - along with a link to submit complaints.

However the page does not include a phone number for people wishing to speak to someone to register a complaint in person.

Highlighting the new service a spokesman for the council said: "Individuals can report noise complaints at any time, day or night at the time of disturbance, without the need to wait for officers to attend.

"This includes disturbances from parties, loud music, barking dogs, construction work, and other noise-related issues."

Councillor Richard Overton, the authority's Deputy Leader and Cabinet Member for Highways, Housing & Enforcement said the online reporting mechanism would provide "immediate support and resolution".

He said: "We understand that excessive noise can be a significant source of stress for our residents and this new and improved service is designed to provide immediate support and resolution for those affected, ensuring that our community remains a peaceful place to live."

Describing the main features of its new service the council said it offered 'round-the-clock availability', and a 'user friendly' reporting system.

A statement from the council added: "This initiative reflects the council’s commitment to improving making Telford and Wrekin a cleaner, greener and safer place to live and is part of Telford & Wrekin Council’s ‘20 pledges in 20 weeks’ campaign which will see the local authority deliver 20 actions on the things that matter most to local people during the first 20 weeks following Councillor Lee Carter’s appointment as Leader in the summer.

"The pledges reinforce the council’s ongoing commitment to protect, care and invest to create a better borough."