Shropshire residents urged to complete adult social care survey

The Personal Social Services Adult Social Care Survey England (ASCS) has been issued to a sample of residents who use adult social care services in the county and is part of a national survey overseen by NHS England each year during January.

The survey seeks the views of people who receive care and support services, either in their own homes or in residential care settings, and asks about quality of life and the impact of services on health and wellbeing, and also includes questions about safety and access to information.

Those chosen to take part received a questionnaire by post, along with a letter explaining more information about the survey and how to complete it.

Cabinet member for adult social care and public health, Councillor Cecilia Motley, is encouraging residents to respond.

She said: “If you receive a letter asking you to take part in the survey, please do your best to respond. Not everyone will receive a survey, but a significant number will and those with a letter are encouraged to use this opportunity to have their say and provide feedback.

“We understand that some people may receive a survey most years and it may feel repetitive, but we want to reassure you that your efforts to complete the survey are really valued. It is very important to us locally that we understand your feedback and learn from it.

“Through the results of the survey we can find out more about the things that are working well and the areas we can improve. It also helps us to understand how we compare to other local authority areas.

“The survey is based mainly on tick box or multiple choice questions.

“Help and support is at hand for those who are selected to take part. Those who may struggle to complete the survey can contact Shropshire Council’s Customer Service on 0348 678 9077. Easy read, large text versions of the survey, and surveys in another language for anyone who needs a translated copy, is also available on request.”

This year’s survey will close on Friday, March 7.

Shropshire Council said it will then analyse the results and submit them nationally.