Severn Trent apologises after customers experience no supply or discoloured water due to booster pump failure
Severn Trent has apologised to residents in Oswestry and nearby areas who experienced supply interruptions today.
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A booster failure caused customers in the SY11 area of Oswestry and LL14 area of Wrexham to experience no supply, poor pressure or discoloured water.
Engineers were dispatched to reset the pumps, which help to move water around the network.
An initial post said: "We’d like to apologise to those experiencing no supply, poor pressure or discoloured water in the SY11 area of Oswestry and LL14 area of Wrexham this morning. We have found that the pumps that help us move water around your area have stopped working.
"As we know what the problem is, we’ve already got engineers on the way to reset these pumps which will return the water supply to normal. We are confident this will be resolved by 3pm.
"We are very sorry for any inconvenience this may be causing."
Meanwhile, a post this afternoon said customers in Minsterley were also experiencing supply interruptions due to a booster failure.
Both incident were resolved by 3.45pm.
"We’re pleased to inform you that the booster pumps that supply water to your area are working again and the water supply is back to normal," an update said.
"For those that were impacted by this we’d like to thank you for your continued patience whilst this was being carried out."
Further information can be found on Severn Trent's incident log.
