How call reporting can save your business thousands

With sales opportunities going unanswered, over 80 per cent of customers will not call back if their call is missed. They instead turn to your competitors.

However, with call reporting software, your business doesn’t have to lose a single penny because of missed calls.

As with any business, there are occasions when all of your customer service operatives or sales team will be on a call, and there will always be particularly busy periods that you can’t do much about, but, with call reporting, any missed calls won’t result in missed revenue.

Having call reporting software implemented as part of your business phone system means that you can log any missed calls that come into your business, along with the time of each call. Your team will be notified straight away so that the number can be called back before the customer goes elsewhere.

Put simply, call recording means that missed calls will no longer mean missed revenue.

Call reporting can also help you to understand the peak hours and less busy times of the day that your customers and prospects call. This enables you to adjust staff levels and office opening times to deal with call volumes, again minimising lost revenue.

Finally, call reporting also helps you to evaluate staff performance by allowing you to monitor details such as total call time and average call length, plus calls in and calls out for sales and customer service teams. By using this information, you can work to get more out of your staff and improve the efficiency of your team.

For more information about call reporting, or any of the other great features of a business phone system, call the Network Telecom team on 01952 221 312 or email enquiries@networktelecom.co.uk