Shropshire Star

People urged to think before going to A&E in Telford or Shrewsbury

People have been urged to carefully consider whether they need to attend A&E or not, as the county's hospitals deal with significant levels of demand.

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The county's A&E departments have been very busy

Shrewsbury & Telford Hospitals NHS Trust, which runs Royal Shrewsbury Hospital and Princess Royal Hospital in Telford, have issued the plea as they face more admissions than the same period last year – particularly those brought in by ambulance.

The situation has led to the trust also urging people to consider whether they really need to call an ambulance.

A spokesman for the trust said: "The period between Christmas and New Year is always a very busy time in the NHS with winter bugs at a high level, and people who suffer from chronic illnesses at their most vulnerable.

"Our doctors, nurses and other staff are pulling out all the stops to look after more people.

"Attendances are up on the same week last year with, significantly, a far higher proportion of people being brought to A&E by ambulance. We are also seeing a lot of older people with more complex illnesses.

"Patients are assessed on arrival at A&E and prioritised in accordance with their clinical need. Due to the large numbers of people seeking emergency care, there are occasions when patients whose assessment identifies a less urgent condition may have to wait longer to be treated.

"We understand this may be frustrating for the individual but we must always prioritise people with life-threatening conditions."

The trust has also encouraged people to make sure they have taken up the option of a flu jab it they are eligible.

A spokesman said: "The public can help NHS staff by getting their flu jab if they’re eligible, talking to a pharmacist for expert advice about winter bugs before they get worse, or using the NHS 111 phone or online service if they need medical help fast but aren’t sure what to do."