Shrewsbury care service praised by inspectors

Inspectors from the Care Quality Commission visited Agape Homecare Ltd which is based at Tilstock Crescent, Shrewsbury last month and found that it was good in all areas.

It was the first inspection for the service, which looks after the needs of 14 people.

Inspectors found that people using the service feel the staff treat them with respect and made them feel safe and cared for.

Read the full CQC report on Agape Homecare here

One person said: "Together we made sure that I am safe. My emergency numbers are there as well, in case I need somebody. My relative feels happier knowing that someone is coming to see me twice a day.

The inspectors noted that the staff were competent in handling medicines and had received the relevant training. They said: "Staff had been supported to learn about the different medicines they were administering, including what they were for and the possible side effects. Some staff members provided support to people whose care needs were more complex. We saw that all medicines were audited by the senior team on a weekly basis."

The inspectors talked to the staff and reported that they were very happy with the level of training provided. One staff member said: "I have been supported to do my level five management training. I have learned so much, any training I feel I need for my job I can ask and I will get it. I am very passionate about supporting people at the end of their life. I am supported brilliantly by the care manager to learn how to do it well."

The service operates an 'open door' policy which meant staff were able to access help and information whenever they needed it.

In their report the inspectors said: "Without exception, people spoke positively about the care and support they received and were complimentary about the staff that cared for them. One person felt that the staff team were polite and kind. They said: 'They are absolutely excellent, every single one of them.'

"People and relatives told us that the care manager and registered manager went out of their way to ensure they received a caring service. The registered manager led by example with the staff team."

Agape Homecare is contracted through the clinical commissioning group (CCG) to provide care and support for people who were living with complex palliative care needs or nearing the end of their lives. The CCG said: "Agape have supported a number of palliative clients to remain within their own home for their end of life care, demonstrating a very caring and professional manner."