Care provider rated good by inspectors

Caring Angels Home Care, which is based in Racecourse Lane, Shrewsbury was visited by an inspector from the Care Quality Commission last month.

They found that the company was good in all areas. It was well lead, well managed, effective and safe.

Staff were praised for being supportive and well trained and those who used the service felt safe and confident in their care.

The company, which employs 14 staff, provides care for people suffering from dementia or who have physical disabilities or sensory impairments. Staff also provide personal care for adults aged over 65.

The inspector found that the company was safe and that people received a punctual and reliable service from regular care staff. They reported that people were confident staff had the knowledge and skills to meet their needs.

"Staff were positive about the training opportunities offered and the support they received to fulfil their roles," said the inspector. "Staff had formed positive working relationships with people and their relatives. People were given choice and felt listened to. People received personalised care that took account of their wishes and preferences. They were supported by staff who knew them well and were responsive to changes in their needs or circumstances. People had not had cause to complain but felt able to raise concerns should the need arise."

The management of the service was also praised. "People felt that the service was well run and had a positive impact on their wellbeing," said the inspector. "There was a positive working culture in the service where staff and management worked together to meet people's needs. The registered manager monitored the quality of the service and used their findings to make improvements.

"The registered manager led by example. They had a hands-on approach where they frequently made care calls themselves. This enabled them to identify any changes in people's needs and to gain feedback from people on the quality of the care they received. In addition to this, they actively sought feedback from people and their relatives through annual questionnaires, care plan reviews and during 'spot checks' of staff practice."

Rebecca Morris, owner of the company said: "I am really, really pleased that we got a good. This was our first inspection and to get a good is down to the hard work of the fantastic team we have here. This week we celebrated our third anniversary so this was very welcome news."