Understaffed Shrewsbury nursing home told it must improve
A nursing home which was understaffed has been rated as requiring improvement by inspectors.
Radbrook Nursing Home in Shrewsbury was visited by inspectors from the Care Quality Commission in August.
On their visit to the home, which cares for more than 40 people, some of whom are suffering from dementia, inspectors found that one resident was still waiting to be helped out of bed at lunchtime. Another was kept waiting for 50 minutes to be served their food and for others, their food went cold whilst they waited for help to eat. Inspectors said: “People and their relatives told us there was not always enough staff on duty at certain times of the day. One person said, ‘There’s not enough staff both night and day, it’s not the carers fault, there are just too few of them.’One relative said, ‘They could do with more staff, especially on a morning.’”
Records showed people and their relatives had raised concerns about staffing levels and response times through the provider’s complaints system and at residents’ meetings.
