Care home staff celebrate good rating
A care home is celebrating getting a "good" rating from inspectors, but staff say they will be going for "outstanding" next time.
Hagley Place residential care home in Ludlow has passed a recent Care Quality Commission inspection with an overall “good” rating after being praised for a safe, effective, caring, responsive and well-led service.
As a reward, all the staff received a £100 gift voucher and a hand written thank you card from Barchester Healthcare, which runs the home.
The CQC inspected the home on June 15 and a report released last week stated: “People felt that staff were caring, kind and treated them with dignity and respect. People's views were listened to regarding their care. People felt they could make suggestions about their care at any time with the staff, the registered manager or the provider.”
After receiving the result, the team at the home have resolved to improving the services they offer even further, Shann Thomas, general manager, said.
She said: “I am very proud of my team who always strive to deliver the best possible quality care for everyone who lives at the home. We are delighted to have achieved a ‘good’ overall rating in the most recent inspection and we are all driven to achieve an 'outstanding' rating next time by continuing to enhance the residential, nursing and dementia care services that we provide.”
Hagley Place Care Home is one of the first homes to be accredited as part of Barchester’s 10-60-06 Dementia Care programme.
