'Didn’t look like much' - Telford home seller’s anger over estate agents’ emails
A Telford man who wants to sell his home says he is appalled after being accidentally copied in to a discussion between two estate agents who discussed being “lumbered” with the enquiry and said it “didn’t look like much”.
Alan Williams, from Wellington, was accidentally copied into an email discussion between two estate agents working for Savills who had made the comments about his property.
Mr Williams is looking to sell his home, and after reading an article about people in London buying houses in the Midlands, he decided to try advertising directly in London.
But his enquiry was forwarded back to a local agent, and when they responded, Mr Williams was able to see the comments made by the London agent who passed on his details.
The email tread said: “Sorry to lumber this on you, it was sent for reasons explained in the email.
“No idea what it might be like but instinct tells me it won’t be great.”
Mr Williams says he was unhappy with the comments but has since received an apology from the company but would not be using the estate agents for the work.
He said: “It was sent to me in error as part of a reply from the local branch of Savills, I doubt it was intended for me to see.
“The narrator of the forwarded email from London has since telephoned me to humbly apologise although he gave no explanation as to the context or its belittling meaning.
“Although I received several other emails, no one seemed to pick up on the actual points made but only suggested that whatever I wanted the Telford branch would help me out.”
Victoria Buchanan, a spokeswoman for Savills, said: “Whilst we cannot comment directly on client matters, we can assure you that we do not take this matter lightly and will be in contact to apologise.”
