We wish we’d never moved here: 'Atrocious' Telford new build has TWO HUNDRED faults, say couple

Kay Williams and Robert Sneddon moved to Lawley from Scotland, and said they were faced with poorly-fitted appliances, cuts and gaps in wood and “atrocious” plasterwork among other issues.

After a meeting with the building company, they will move into temporary accommodation in the new year while the issues are fixed.

“A two-year-old could have done a better job,” said Kay, 50.

“Some of the problems are little ones, some are atrocious. In the living room there is a hole in the wall plasterwork and they have done a very bad job covering it up. The ceiling in the living room has a bow in it too. It is horrendous.

“In the stairwell there is a window that is too high by about two feet so we can’t reach it easily.

“The bath had a panel that pinged off and doesn’t fit, the front door doesn’t open or close properly.

“We travelled all the way from Scotland to come here. We came in after the long drive with the removal vans, and when we arrived there were lots of workmen in the house still working.

“We were told it would be ready to hand over. It beggars belief that they can sell these properties to people.”

Kay said Robert, a computer security analyst, couldn’t earn a living when the two arrived because there was no internet connection. And Ofsted wouldn’t approve the house as a suitable environment for childminder Kay to look after children in, she said.

Kay is originally from Shropshire, and moved back home with Scottish partner Robert to help look after relatives.

She said that their previous home in Galashiels, also a Persimmon build, was “wonderful”, and that the pair now wish they had never left.

“We’re going to have to move out in the new year, into a bed and breakfast or something like that. It is all the inconvenience of it. All of our stuff has to be boxed up again and moved out.

“This is not the way it was supposed to be.”

Stephen Cleveley, director-in-charge at Persimmon Homes West Midlands, said: “It is extremely important to us that our customers are happy with their new homes.

“We are aware and have discussed the works required with Miss Williams. Our customer care manager had a lengthy meeting with her, so that we can work with her to make sure she is satisfied with her property.

"When we scheduled the remedial works required, we offered to provide alternative accommodation for her comfort and apologise for any inconvenience.

“All our properties have to be certified by the NHBC before they can be handed over to our customers.

“However, with all new build properties, there will be works needed which is why we provide our customers with a two-year warranty.”