New campaign celebrates train company achievements
Transport for Wales has created more than 120 new jobs since it took over running rail services in Wales and the borders in 2018.
They range from engineering and design roles to customer service and cleaning positions.
To highlight this and the many other significant developments happening now and in the near future, a new campaign has been launched.
The campaign, which includes a TV advert, celebrates the new jobs as well as the hard work being undertaken to improve rail services in Wales and the borders.
Featuring real employees, the TV advert will show a behind-the-scenes view of the improvements the TfW team is currently undertaking, including investing £40m in upgrading its existing fleet and station deep-cleans.
Colin Lea, commercial and customer experience director for TfW Rail Services, said: “Since we took over last year, we’ve been extremely busy behind the scenes working on ways to improve the rail service. We have placed huge orders for new trains, begun detailed design and planning work for the South Wales metro and started to deliver improvement works at stations.”
Ambitious
“We wanted this advert to champion our incredible colleagues and showcase the hard work put in every day, so our customers can feel confident that we’re working tirelessly to give them the rail service they deserve.”
Ken Skates, the Minister for Economy and infrastructure said: “I hope customers will welcome the improvements TfW is making to our rail services. I’m delighted to see our Rail Services team embracing the Welsh Government’s ambitious vision for the railway in Wales and working hard to make it a reality for our customers.
“I’m pleased to welcome the 120 new members of the team to Transport for Wales and to thank everyone at TfW for their continued commitment to customers as we continue on this important journey of transformation.”
When TfW took over the franchise in 2018, the organisation published a timeline of changes “Coming Down the Track” detailing the transformational improvements that would be taking place by 2025.
The company has also introduced ‘Delay Repay 15’ which offers compensation or refunds to customers if their train has been delayed by more than 15 minutes.
