Holidaymakers held in Tunisia hotel over Thomas Cook crisis
The resort has demanded extra money from guests for fear it won’t be paid what it is due from the embattled travel company.
A British holidaymaker has described the scene at a Tunisia hotel which is refusing to let guests leave over the Thomas Cook affair as “like a hostage situation”.
Guests at the Les Orangers beach resort in the town of Hammamet, near Tunis, say security guards are keeping the gates shut while the hotel demands visitors pay extra money out of fear it won’t be paid what it is owed by Thomas Cook for holiday bookings.
Ryan Farmer, from Leicestershire said the hotel had on Saturday afternoon summoned all guests who were due to leave to go to reception “to pay additional fees, obviously because of the situation with Thomas Cook”.
With many tourists defying the demand since they had already paid the embattled travel company, security guards were keeping the hotel’s gates shut, refusing to allow guests out, or to let new visitors enter.
“We can’t leave the hotel. I’d describe it as exactly the same as being held hostage,” Mr Farmer told BBC Five’s Stephen Nolan Show.
“We’ve been up to the gates. They had four security guards on the gates, holding the gates closed, and were not allowing anybody to leave.”
He said the guards were not responding to any pleas from guests to be allowed out.
“They don’t say anything, they just stand there holding the gates,” he said.
“There was a gentleman from Ireland trying to talk to the security guards and say, ‘Look, we want to go home, we want to go home. Can you let us out?’ They just look at him and laugh and continue to hold the gate shut.
Mr Ryan said a woman in her 80s had been made to pay the hotel “more than 2000 pounds”, although she had already paid Thomas Cook for her holiday.
“A Thomas Cook representative is trying to sort things out with the hotel, but they’re just not interested,” Mr Ryan said.
The British Consulate in Tunisia has reportedly been made aware of the situation at the hotel.
Thomas Cook has called a meeting on Sunday morning of major shareholders and creditors in a bid to avoid going into administration.
