The APC announces steady turnover and profit
The UK’s largest independent delivery network highlights growth for the business during its 30th anniversary year. The business invested in enhancing its experience for customers and consumers, including the introduction of a Click and Collect partner.
Staffordshire-based The Alternative Parcels Company Limited (The APC) - the largest independent parcel delivery network in the UK - has announced its business results for the 2023/24 financial year, with 3% year-on-year growth in operating profit, totalling £7.1 million.
The APC also saw steady growth across services, particularly within its niche services such as fragile and liquid, reporting turnover for the financial year amounting to £126.1 million, an increase in revenue of 1%.
Jonathan Smith, CEO at The APC, said: “Reporting steady year-on-year growth is a positive result in The APC’s 30th anniversary year and continues to highlight the strength of our unique network structure. Local customer service from our network members remained paramount and further established The APC’s excellent service reputation across the SME business community.”
The business celebrated its 30th anniversary in 2024, heralding the network structure and joint ownership model of The APC as a key strength, which continues to give its network members a competitive advantage.
Jonathan Smith, continues: “The APC has evolved tremendously in the last three decades, but as a business we have remained true to our founding principles since 1994. We have and always will be strong believers in championing SMEs across the country, with our depots providing a truly local service; fostering strong, collaborative partnerships with customers, to help build for the future growth and success of SMEs across the UK.
The APC made a number of investments in the 2023/24 financial year to support the enhancement of the customer and consumer experience, including increased consumer messaging, enhanced reporting, and the introduction of Click and Collect through its partnership with Parcelly, giving consumers more convenient delivery options. The APC continues to invest back into the group to further enhance the customer and consumer experience, with future developments in its phone system, a new interface for the booking platform and new scanners.
In addition to the investments in its business operations, The APC also continued to invest in its people. The safety and welfare of all those that work for The APC was, as always, at the forefront, which was shown in the business winning the RoSPA Gold Award after four consecutive years of winning Silver. Supporting this, The APC increased its investment in health and safety, expanding its Health and Safety team at its National Sortation Centre, who continue to proactively support the safety and wellbeing of its people.
